Terms & Conditions

By placing an order through Zippy (this website and app), you agree to these Terms & Conditions.

All orders placed through Zippy are subject to product/restaurant availability and delivery area coverage. We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud or error in pricing.

Payments for orders placed through Zippy are processed securely via Cashfree. See our Refunds & Cancellations policy for details on eligible refunds.

Estimated delivery times shown on Zippy are estimates only and may vary due to traffic, weather, restaurant preparation time, or delivery partner availability.

Orders may be cancelled before a restaurant or store begins preparing them. Once preparation has started, cancellation may not be possible. Refunds for eligible cancellations or order issues are processed to the original payment method.

Delivery partners on Zippy may share their live location with customers and the platform solely to enable order tracking. This location sharing is used only for the duration of an active delivery.

CloudByte is not liable for indirect or consequential losses arising from delays, unavailability of items, or third-party service disruptions beyond our reasonable control.

These terms are governed by the laws of India.

For questions about these terms, see our Contact page.