Refunds & Cancellations

You can cancel an order free of charge before the restaurant or store begins preparing it. Once preparation has started, the order can no longer be cancelled, since ingredients/items have already been committed.

To cancel an eligible order, contact us via the Contact page with your Order ID as soon as possible.

You're eligible for a full refund if:

• An order is cancelled before preparation begins.
• An order is not delivered due to an error on our end (e.g. no delivery partner available, restaurant/store closed unexpectedly).
• An item arrives damaged, spoiled, or significantly different from what was ordered.
• A payment was deducted but the order failed to place on our system.

Refunds are not offered for change-of-mind cancellations after preparation has started, or for delays caused by factors outside our control (traffic, weather, incorrect address provided by the customer).

Approved refunds are issued to the original payment method used at checkout, via our payment processor Cashfree. Cash on Delivery orders that are cancelled before dispatch simply aren't charged — there's nothing to refund.

Refunds typically reflect in your account within 5-7 business days, depending on your bank or payment provider.

To request a refund, reach out via the Contact page with your Order ID and the reason for the request. We aim to respond within 24-48 hours.